Ordering Process for New Clients
Walk-in's vs Appointments for New Clients
Strange Planet operates as a commercial screen printing and embroidery production shop. Our commitment to quality often demands an all-hands-on-deck approach to production of custom printed and/or stitched apparel.
Because of this we do not believe a walk-in approach to ordering is our best way to serve you.
In order to both expedite the turnaround time and ensure top quality throughout the ordering process, we encourage all new clients to please send a detailed email to firstname.lastname@example.org including these key points:
1. Total order quantity (our minimums begin @ 36 pieces)
2. Required services. For example: Screen printing, embroidery, and/or graphic design.
3. Print-ready artwork, if applicable. (Our in-house design team offers design creation & print-ready artwork preparation services if required.)
4. In-hands deadline
Don't want to open up your mail app? You may also use the quote form at the bottom of this page.
Customer Service Hours
All emails and phone calls will be answered in the order they are received every Monday - Friday from 8 am - 12 pm EST.
Ordering out of state? No biggie!
For those of you out-of-state (or further): we've developed an organized pre-order system comprised of detailed emails and digital mock ups. Rest assured that every aspect of your order from quoted to printed and shipped product can be done without having to step foot in our shop.
Ordering in state, but don't want to leave your house?
Dude, I hear ya. Same as the above: Order all the custom gear you need without ever stepping foot outside your palace. Seriously! We're ready to take your order and we can offer free UPS ground shipping anywhere within the USA. WOO!